FAQ

I’m done with my rental equipment, How do I call the equipment off?

Clients who utilize ProsRent.com for equipment rental have the ability to OFF RENT or CALL OFF the equipment directly from ProsRent.com

How to Call off a piece of equipment 
    • Navigate to the equipment you would like to call off using the order management feature.
    • Locate the specific order and rental asset you wish to “Call off” or “Off Rent”
    • Select “Call off” Action, enter required information

My rental equipment is malfunctioning on site, How do I request service?

Clients who utilize ProsRent.com for equipment rental have the ability to SUBMIT service requests on equipment directly from ProsRent.com

How to put in a Service Call on a piece of equipment 
    • Navigate to the equipment you would like to service using the order management feature.
    • Locate the specific order and rental asset you wish to submit service request for
    • Select “Service Request” Action, enter required information

I need my rental equipment longer than expected, how do I see new charges?

Clients who utilize ProsRent.com for equipment rental have the ability to EXTEND the rental duration of the equipment directly from ProsRent.com.

How to Extend a piece of equipment 
    • Navigate to the equipment you would like to extend using the order management feature.
    • Locate the specific order and rental asset you wish to “Extend” for a longer duration than anticipated
    • Select “Extend Rental” Action, enter required information for Extent Rental action.

I have placed an order, how do I access the Order Tracker?

Clients who utilize ProsRent.com for equipment rental have the ability to view the life cycle of rental equipment to track where it is in the delivery/on site/invoicing process.

How to find a piece of equipment after ordering – Current Orders (Active)
    • Navigate to the rental equipment you would like to view by selecting the “Current Orders” action under the navigation tab 
    • Locate the specific order with the rental equipment you would like to view
    • Click on order link, and select which equipment you would like to view.

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1231 N. Glenville Dr. STE C, Richardson, TX 75081

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